FAQ

Board Game Barrister Online Store FAQ

Q:  Which locations are still open, and what alternate options are available at each location?

North Shore store, 5530 N. Port Washington Road

  • Open for in-store pickup orders only.

  • 12:00pm-6:00pm 7 days per week.

  • Call 414-963-2100 when you arrive for pickup, and the employee will unlock the front door to admit you into the pickup area.

Greenfield store, 6120 W. Layton Avenue

  • Open for in-store pickup orders only.

  • 12:00pm-6:00pm 7 days per week.

  • Call 414-423-7100 when you arrive for pickup, and the employee will unlock the front door to admit you into the pickup area.

Mayfair Mall store, 2500 N. Mayfair Road

  • Open for in-store pickup orders only.

  • 12:00pm-6:00pm 7 days per week.

  • Go to the pickup area located in the front of our store, near the Macy's entrance.

  • Call 414-316-3900 when you arrive.

  • Please be patient while we work to prepare your order.

South Milwaukee location, 1007 Milwaukee Avenue

  • Closed to the public (no in-store pickup), but still operating to supply products to our other locations.

Oak & Shield Gaming pub, 600 E. Ogden Avenue

  • Open for carryout/pickup & delivery orders only.

  • 12:00pm-8:00pm Monday through Saturday. (Closed Sunday).

    • Carryout options:
      1. Walk in or call ahead at 414-988-9982 to place a carryout food order.

      2. Bottles, cans, board games, and puzzles also available for carryout.

      3. Walk in for pickup orders.

    • Delivery options:
      1. Order food for delivery (limited delivery area) through GrubHub and EatStreet.

      2. Limited selection of board games and puzzles available for delivery through our EatStreet menu.

      3. Heat & Serve Trays can be ordered online (with or without games) for next-day delivery (Sundays excluded, other limitations apply).

Online store

  • Open 24/7.

  • Customers can select shipping, in-store pickup, or home delivery (certain limitations apply).

Q:  How does In-Store Pickup work?

  1. Place your order via our online store.  When you check out, select the pickup location of your choice as a Shipping selection.

  2. Wait for the “Ready for pickup” notification.  When your order is ready for pickup, you will receive an automated email notification, and we will also telephone you with pickup instructions.

  3. Follow the pickup instructions (varies by location).

Q:  How do I select In-Store Pickup during checkout?

When viewing your shopping cart and proceeding to checkout, please enter your name and contact information under “Shipping.”  After you enter this information, all options will become visible in the “Shipping Methods” box, including free store pickup.

Q: How long will it take for my in-store pickup order to be ready?

If you have purchased all items that are currently in-stock at your chosen pickup location, on average we are able to have those orders ready for pickup within 1 hour of assigning the order pick list to an employee.  If you have purchased any items that are not in-stock at your chosen pickup location, they will be transferred to your pickup location.  Depending on what time of day & what day of week you place your order, these items will arrive usually within 1-3 days.  We will notify you when your order is ready for pickup.

Q: How long will it take for my shipping order to be ready?

If you purchased all items that are currently in-stock at our South Milwaukee location, your order will generally ship the following business day (Monday-Friday).  If you have purchased items that are not in-stock at South Milwaukee, they will be transferred to South Milwaukee.  Depending on what time of day & what day of week you place your order, these items will usually arrive at South Milwaukee within 1-3 days.  They will then ship the following business day (Monday-Friday).  We will notify you when your order has shipped.

Q: Can I pick up part of my order now, and the rest when it arrives?

No. Please wait until you receive your “Ready for Pickup” notification before heading to the store.

Q: How can I tell if you have an item in stock?

When viewing an item (either the item details page, or the “Quick View”), near the item description, there is a tab called "Current In-Store Inventory | Pickup & Delivery".  Please click on this tab to view its current stock levels at each location.

Q: I searched for a specific item, but I couldn’t find it.

A: 

Q: I need this specific item right away.  What's the fastest way to get it?

The fastest way to get an item is to look at which location has it in stock, and order it from that location.  Please be sure to check that location’s hours of operation before placing your order.

Q: I want to order an item that’s in-stock at Location A, but I want to pick it up at Location B.

Simply place the order for pickup at your preferred pickup location.  Items will be transferred from other locations as needed.  You will be notified when the item has arrived and is ready for pickup.

Q: It says you only have 1 copy left.  Can I be sure I will get my item?

It is possible that the last item is indeed a digital phantom - we think we have it, but we can't find it, it is damaged, or is unavailable for some other reason.  it happens.  We'll know for sure when we lay hands on it.  When we do confirm that your item exists, you'll receive the "Items En Route" status update.   If we are unable to fill your order, it will be cancelled and refunded.

Q: I want to order an item that’s in stock at South Milwaukee, but I don’t see South Milwaukee in the list of in-store pickup options.

Our South Milwaukee warehouse is not open for customer pickups, but is still processing transfers to our other locations.  Please pick a different pickup location, and we’ll get the item there.

Q: Do you offer home delivery for food and/or games?

We currently offer home delivery of food.  Games, toys, and puzzles can be added to home delivery of food.  We are not currently making deliveries that do not include food.

From this website, you can order next-day delivery of Heat & Serve Food to Milwaukee County.  Same-day delivery to a limited area with the limited selection of merchandise at the Oak & Shield Gaming Pub is available from https://OakandShieldPub.com/delivery

Next-Day Delivery to Milwaukee County

  • Next-day home delivery is available for orders including Heat-and-Serve food options.
  • Deliveries will be made Monday - Saturday for orders placed by 5:00PM the previous day.
  • Deliveries within Milwaukee County unless prior arrangements are made.

Q: If I place an order for next-day delivery, how will I know which day it will be delivered?

Delivery Schedule
Please note: Our delivery schedule changed on April 24, 2020.

  • Monday Delivery
    • orders placed 5PM Friday through 5PM Sunday
  • Tuesday Delivery
    • orders placed 5PM Sunday through 5PM Monday
  • Wednesday Delivery
    • orders placed 5PM Monday through 5PM Tuesday
  • Thursday Delivery
    • orders placed 5PM Tuesday through 5PM Wednesday
  • Friday Delivery
    • orders placed 5PM Wednesday through 5PM Thursday
  • Saturday Delivery
    • orders placed 5PM Thursday through 5PM Friday
  • No deliveries on Sunday

Q: Can I come in and browse/shop?

Our retail stores are not currently open for shopping.

Q: Can I have someone else pick up my order?

If you have received your “Ready for pickup” notification, you may send someone else to pick up your order.  They must provide the order number and the name on the order.

Q: I want a specific item that’s not currently in-stock at Oak & Shield, and I also want to order some food from Oak & Shield.  How can I pick up my food and my game together?

Order the items you want and select Oak & Shield as the pickup location.  Depending on what time of day & what day of week you place your order, these items will arrive usually within 1-3 days.  We will notify you when your order is ready for pickup.  When we notify you, you can place a food order and tell us when you will be coming to pickup your order, we'll have your food ready for you.  Except in quirk-of-fate circumstances, we will not be able to fill same-day food & game orders unless those items are in-stock at Oak & Shield.

Q: How many days do I have to pick up my order?

A: